Refund policy

Refund and Returns Policy

We want you to love your Tiny Riots products. If something is wrong with your order, please contact us through our Contact Us page and include your order number, a description of the issue and clear photographs where relevant.

Made-to-order items and change of mind

All Tiny Riots products are handmade to order. Because production begins specifically for your order, we do not offer returns, exchanges or refunds for change of mind, incorrect selections or finding an item cheaper elsewhere.

If you need to change or cancel your order, contact us as soon as possible. We may be able to help if production has not started, but changes or cancellations cannot be guaranteed once making has begun.

This does not affect your rights under the Australian Consumer Law.

Handmade and natural variations

Our products are handmade using timber, plywood and other natural materials. Variations in wood grain, colour, texture, knots, markings and finish are expected. Small internal voids may also occur along plywood edges.

Minor handmade characteristics and natural variations that do not affect the product’s safety or intended use are not considered faults. Each product will be unique and may vary slightly from the images shown online.

This does not exclude issues that would be considered faults under the Australian Consumer Law.

Faulty, damaged or incorrect items

Our products come with automatic guarantees under the Australian Consumer Law.

If your product is faulty, unsafe, significantly different from its description or not fit for its intended purpose, you may be entitled to a repair, replacement or refund.

For a major problem, you may choose a replacement or refund. For a minor problem, we may first offer to repair the item within a reasonable timeframe.

We may ask for photographs or request that the item be returned so we can assess the issue. Please do not return an item before contacting us.

Return postage

If an item is confirmed to be faulty, damaged or incorrect, Tiny Riots will cover reasonable return postage costs and arrange the appropriate remedy.

Return postage for an unauthorised return or an item found not to have a fault may not be reimbursed.

Refunds

Approved refunds will be returned to the original payment method unless otherwise agreed. Processing times may vary depending on your bank or payment provider.

Damage during delivery

If your parcel arrives damaged, please keep the product and packaging and contact us as soon as possible with photographs. We will work with you and Australia Post to resolve the issue.