Shipping policy

Shipping Policy

Made-to-order processing times

All Tiny Riots products are handmade to order. Please allow approximately two weeks for your order to be made before it is shipped.

If an item is already made and ready to go, we will ship it earlier wherever possible.

Our products are handmade by Mum and Dad with care and attention. We don’t rush the making process, as we want every item to be properly finished before it leaves us.

Express shipping

Choosing Express Post only speeds up delivery after your order has been made and dispatched. Express shipping does not mean express or priority production.

The same approximate two-week making time applies to both Standard and Express orders.

Shipping rates

Shipping costs are calculated at checkout based on your order’s weight, parcel size and destination.

As a small handmade business, we are currently unable to offer free or discounted shipping. We charge as closely as possible to the postage cost provided by Australia Post.

Delivery timeframes

Delivery estimates begin once your order has been dispatched and are separate from our making time. Tracking details will be emailed once your order is on its way.

Delivery timeframes are estimates and may be affected by postal, weather, customs or other delays outside our control.

International customers can check the estimated business-day delivery timeframe for their country using the Australia Post International Delivery Guide.

International shipping

International postage is calculated by weight and destination at checkout.

At this time, we are unable to ship to the United States or countries within the European Union. Orders placed using a delivery address in these locations may need to be cancelled and refunded.

International customers are responsible for any customs duties, import taxes or processing fees charged by their country. Customs processing may also delay delivery. Tiny Riots does not control these charges or customs timeframes.

Shipping addresses

Please check your delivery address carefully before completing your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been dispatched.

Additional postage charges may apply if an order is returned because an incorrect or incomplete address was provided, or the parcel was not collected.

Lost or damaged parcels

If your parcel arrives damaged or has not arrived within a reasonable timeframe, please contact us with your order number and photographs where applicable. We will work with Australia Post and provide an appropriate solution.

Nothing in this policy excludes or limits your rights under the Australian Consumer Law.